Support
Angry Birds crashes when I try to start the application - what to do?
Angry Birds v.1.0.0 required OpenGL 2.0, which is not supported on GMA 950 graphics adapters. This issue has been fixed to the current version.
I get an error message saying: "OpenGL renderer not supported"?
Angry Birds requires OpenGL 1.3 or later to run. Please try updating your graphics card's drivers to the latest available version from the manufacturer's website.
If your drivers are up to date and you still get this error, you can use Realtechvr GLview (http://www.realtech-vr.com/glview/download.html) to see if your system supports OpenGL 1.3.
I get the following error "Texture is too large 2048 x 2048, maximum supported is 1024 x 1024".
Make sure the you have the latest display adapter drivers installed either through Windows Update or hardware configuration. Please note that Angry Birds requires OpenGL, which is not supported on GMA 500 graphics adapters.
I ordered and paid for the activation code but did not receive it. What to do?
Please note that it might take several minutes to arrive to your email. You should also check your spam folder, sometimes the message can accidentally go there.
My Angry Birds game has frozen. What to do?
Please reboot your device by holding down sleep/wake and home buttons for over ten seconds, that usually fixes freezes.
Angry Birds’ sounds do not work. What can I do?
Check that your device’s sounds are on and that the game sounds have not been muted. Also update to the latest game version if there is an update available. If you still have this problem, restart your device and try again.
All of my previously completed levels and scores are gone. What can be done?
Angry Birds save files are lost if the game is removed or, in some rare cases, if something has gone wrong when updating the game. If you have an iTunes backup of the game available, restore that to get your lost progress back.
My Angry Birds game does not launch anymore. What can be done?
The previous available Angry Birds versions (v1.5.0 and under) have an issue that on certain conditions, the game will stop launching anymore. We are working to fix this bug in an upcoming update. Unfortunately, if the game is already constantly crashing for you when launched, even the upcoming updates will not make the game work again.
Removing and re-installing the game fixes this problem, but by doing this, you will lose your game progress and scores. If you have a backup of the game available from a time when it was still working for you, you can restore that with iTunes to solve your problem.
I purchased the Mighty Eagle, but now it's gone. Do I need to buy it again?
The Mighty Eagle goes missing for an unknown reason that we are investigating. If the Eagle has disappeared from your device, you can download it again for free.
I can download the game but the installation is unsuccessful. What can be done?
Check that the SD card is not mounted via USB. If this is the case, the game cannot be installed to the SD card. Alternatively, try installing the game to phone memory instead of a memory / SD card. This can be done by first un-mounting or removing the SD card, then installing the game, and then mounting or inserting the card back. If you are having this same problem when updating the game, try to find enough space to update the game in phone memory.
Angry Birds does not work on my Android device. What can be done?
Angry Birds requires Android 1.6 or later to run and some specific Android models are not officially supported.
Will there be a paid version of Angry Birds without the ads?
We are investigating the payment method options for Android, but have no further details to share about this for the time being.
I can't use some of the birds because of the ads - are you going to change the ad position?
If you hit an advertisement link accidentally when trying to activate a bird's special power, you're probably trying to tap on the bird itself. To activate special powers, you don't need to hit the birds, you can tap anywhere on the screen instead. We are listening to our users' feedback, and will always keep making adjustments to provide the best possible game experience.
When trying to download I get an error message "unknown -18".
There's a video here: http://www.androidcheckstand.com/2011/02/angrybirds-install-fix/
Why doesn't Angry Birds on Google+ work on Internet Explorer 8, but other games work?
Most other games on Google+ are using Flash. We are using new features in HTML5, so you need a recent browser for the game to work.
How can I uninstall the game?
1. Go to https://plus.google.com/settings/
2. Click the "Edit" link next to the "Authorizing Applications & Sites" label
3. Click the "Revoke" link after the name of your application.
Why does Angry Birds on Google+ require access to my personal information and activity?
We appreciate your concern over user privacy on Google+ Games. Rovio and Angry Birds take great care over user privacy and the data we ask through Angry Birds on Google+ is in accordance with the terms of service on Google+. In addition, our privacy standards are on par with other companies on Google+ Games.
We record information about your activity in order to provide you and other users a better experience, social features designed keeping our users in mind, and enhanced gameplay on Angry Birds on Google+. We are not giving out any of this information to third parties, but use it to improve Angry Birds for our fans on Google+.
However, if you are interested in playing Angry Birds, but do not wish to login through a service, we recommend you to try out http://chrome.angrybirds.
Why can't I install Angry Birds?
Please try removing the SD card and then installing the game. Afterwards you can reinsert the SD card.
Why is Angry Birds not working after an update?
Please restart your phone and try again.
