Support

Angry Birds

Mac

  • Angry Birds crashed on my Mac! What can I do?

    The best thing you can do in cases like this is to send the crash log to support@rovio.com along with a thorough description of the crash, including any error messages. This will enable us to investigate the problem further and help you accordingly.

    When the game crashes, you will receive a pop-up window detailing the crash. From the pop-up you can open up the crash report by clicking the "Report…" button. Please take a copy of the whole report and send us a message containing information on what you were doing when the game crashed and attach the crash log (preferably as a separate file).

Windows PC

  • Can I use my activation key on more than one computer?

    An activation key can be used to activate the Angry Birds game that you purchased on a maximum of three Windows PCs.

  • How do I update the PC version of the game?

    When an update for Angry Birds is available, you should be notified the next time you start the game. This is dependent on your computer also being connected to the internet. The notification will tell you that a new version of the game is available, and it will ask you if you wish to update your game. If you choose not to update your game there and then, you can always click on the download icon at a later time.


    If you'd like to make sure that you have the latest version of a game, you can always redownload the demo-version of the Angry Birds game that you have from 
    http://download.angrybirds.com/.

  • I can only see about a quarter of the playing area on my screen. How do I fix this?

    Please try using the game in the windowed mode by pressing Alt+Enter. In case that doesn't help, you can try the following:

    1. Right click on the Angry Birds icon
    2. Select Properties
    3. Click Compatibility tab
    4. Check the box “disable display scaling on high DPI settings”

    Make sure to run the program in compatibility mode and as system administrator.

  • I get an error message saying: "OpenGL renderer not supported"?

    Angry Birds requires OpenGL 1.3 or later to run. Please try updating your graphics card's drivers to the latest available version from the manufacturer's website.

    If your drivers are up to date and you still get this error, you can use a program called OpenGL Extensions Viewer to see if your system supports OpenGL 1.3. You can download OpenGL Extensions Viewer here.

  • I'm sure I'm connected to the Internet, so why is the game saying that the registration has failed?

    Below are some simple tips which will help you unlock the game.

    1. Make sure you are using the right code in the right game. 

    2. Check that you are entering the code in the right format. No spaces, no additional characters, enter the code with CAPITAL letters only, and include a dash (-) between every fourth character. If you're copy pasting the code, make sure that you highlight the entire code before selecting copy. The correct activation code format is XXXX-XXXX-XXXX-XXXX.

    3. Make sure your Internet connection is on and the signal is strong while registering the activation code. Do you have a firewall or antivirus software? If you do, have you tried disabling them while you activate?

    4. You could also ensure that you have the latest version of the game installed by reinstalling the demo from 
    http://download.angrybirds.com/

  • I ordered and paid for an activation key, but did not receive it. What should I do?

    Please note that it might take several minutes for the activation key to arrive in your email inbox. You should also check your spam folder as sometimes the activation key can accidentally be directed there.

iOS (iPhone, iPod Touch, iPad)

  • Can I transfer my scores between iOS devices?

    Scores and other data can be transferred between iOS devices in Angry Birds Classic, Angry Birds Star Wars II, Angry Birds Go!, Angry Birds Epic, and The Croods by creating a Rovio Account. Signing into the account will allow you to pick up the game where you left off on any iOS device.

    For instructions on transferring data from other Angry Birds games between iOS devices, please see the guide that our friends at Angry Birds Nest have created. You can find it here.

  • All of my previously completed levels and scores are gone. What can be done?

    Angry Birds save files can be lost if the game is removed or, in some rare cases, if something has gone wrong when updating the game. Please contact support@rovio.com and provide a detailed description of how it happened.

  • Angry Birds' sounds do not work. What can I do?

    Check that your device’s sounds are on and that the game sounds have not been muted.

    Also, update to the latest game version if there is an update available. If you still have this problem, restart your device and try again.

    If you are using an iPad, the side switch can be set to either mute sounds or lock rotation. It is possible that the sounds are muted with the mute switch, but the switch itself is set to lock rotation. To restore sounds in this case, you will have to go to

    iOS settings - General

    and under "Use side switch to:"

    select  "Mute"

    Now just mute the sounds with the side switch, launch Angry Birds and unmute sounds. Afterwards you can change the side switch back to rotation lock.

    Some users have also reported that they got the sounds back by muting with the side switch, setting the game to mute, setting game sounds back on, and finally turning sounds back on with the side switch.

    Another option is to mute the device sounds with the side switch, shut down the device completely, turn it back on and then unmute.

  • Can I transfer in-app purchases between my iOS devices?

    In-app purchases made in the normal versions of the Angry Birds games are not transferable to the HD versions and vice versa. Unlockable in-app purchases, such as the Mighty Eagle are transferable between iOS devices that have the exact same version of the game installed. The exceptions are all consumable in-app purchases, such as power-ups, which are not transferable.

    When you download the Mighty Eagle or other unlockable item onto an additional iOS device, you will not be charged again. First you will be asked if you want to purchase the item. Tap "Yes", and then you will be given the price etc. But once you type in your password in the iTunes Store you will be notified that you have already purchased the Mighty Eagle for that particular game and you will be asked if you wish to download it again. Tap "Yes", and you will get the feature for the additional iOS device! Of course you must be using the same iTunes Store account (Apple ID) that you originally used when purchasing the item to get it back.

  • How do I back up my Angry Birds progress on my iOS device?

    You can create a Rovio account and store your scores and progress online. This allows you to access them by signing in to your account even if you delete and re-install the game.

    Our friends at Angry Birds' Nest have also written a comprehensive tutorial for backing up your progress on various platforms. The guide also shows you how to move your progress from one device to another, as long as the two devices are running on a similar operating system.  You can read the complete guide here.

  • I have Angry Birds HD on my iPad, will it work on my iPhone/ iPod Touch?

    The HD versions of our games are optimized for iPad, and they are not transferable to iPhone or iPod Touch.

  • I have Angry Birds on my iPhone/ iPod Touch, will it work on my iPad?

    These versions of our games play best on iPod Touches and iPhones. They will work on iPads, however, the graphics may appear fuzzy when they are scaled up to fill the larger iPad screen.

  • I'm in my country's App Store, but where's Angry Birds?

    We would love to make our games available in all countries, but unfortunately, certain App Stores don't have a "games" category due to local government classification requirements. We're aware that some other developers get around this by classifying their games as "entertainment", but this is something we have reluctantly chosen not to do.

  • I purchased the Mighty Eagle, but now it's gone. Do I need to buy it again?

    If the Eagle has disappeared from your device, you can download it again for free. The downloading procedure can be a little confusing. First you will be asked if you wish to purchase the item. Tap "Yes", and you will be given the price etc. But once you type in your password in the iTunes Store, you will be notified that you have already purchased the Mighty Eagle. You will then be asked if you wish to download it again. Tap "Yes", and you'll get the Eagle back! Of course you must be using the same iTunes Store account (Apple ID) to get it.

  • My Angry Birds game keeps crashing/ has frozen/ will not load. What can I do?

    Please reboot your device by holding down sleep/wake and home buttons for over ten seconds, that usually fixes issues like this.

Android

  • I'm having issues downloading Angry Birds from Google Play. Any advice?

    Please check out Google's help article, Troubleshooting Download Issues

    The link offers a comprehensive guide to downloading issues.

  • Angry Birds does not work on my Android device. What can be done?

    We have found that Angry Birds does not work on some Android devices. The most probable cause for a device not being able to run our games is low memory capacity and/ or graphics processing capabilities not being high enough. Unfortunately we cannot do much to fix this issue from our end. Our games are extremely demanding for devices, the graphics are complicated, and they use a lot of the device's graphics memory.

    You could try to enhance your chances of success by:

    a) having as much free space on your phone's memory as possible
    b) not multitasking (close all background applications when starting the game)
    c) updating your OS to the latest available version
    d) having a WiFi connection when updating or launching the application
    e) clearing Angry Birds' cache ( Settings > Applications > Manage Applications> Angry Birds > Clear Cache)
    f) restarting the phone every now and then to release some memory

  • How do I move/back up my progress on an Android device?

    You can create a Rovio account and store your scores online! This allows you to access them by signing in to your account even if you delete and re-install the game. Currently, Rovio Account is only available in Angry Birds Classic, Angry Birds Star Wars II, Angry Birds Go!, Angry Birds Epic, and The Croods.

    In games that do not yet feature Rovio Account, our friends at Angry Birds' Nest have also written a comprehensive tutorial for backing up your progress on various platforms. The guide also shows you how to move your progress from one device to another, as long as the two devices are running on a similar operating system.  You can read the complete guide here.

  • I can download the game but the installation is unsuccessful. What can be done?

    Check that the SD card is not mounted via USB. If it is, the game cannot be installed on the SD card. Alternatively, try installing the game on your phone memory instead of a memory / SD card. This can be done by first unmounting or removing the SD card, then installing the game, and then remounting or inserting the card back. Clearing Google Play’s "Cache" and "Data" (Settings > Applications > Manage Applications > Google Play store) has also been known to help. 

    If you are having the same problem when updating the game, try to find enough space to update the game on the phone memory. Additionally, make sure that you have a strong wireless connection.

  • I can't use some of the birds because of the ads - are you going to change the ad positions?

    If you hit an advertisement link accidentally when trying to activate a bird's special power, you're probably trying to tap on the bird itself. To activate special powers, you don't need to hit the birds, you can tap anywhere on the screen instead.

Windows Phone

  • Why won't Angry Birds work properly on my Windows Phone?

    Certain Windows Phones with lower hardware specifications may run into issues when running programs such as Angry Birds. These issues are mainly related to Windows Phone 'Tango' devices with 256 megabytes of RAM, like the Lumia 610.

    Please note that we are constantly developing updates for our games and as such, it may be possible that an update for these devices is released at some point.

Blackberry PlayBook

  • I'm having issues installing/ updating Angry Birds on my Playbook. Who should I contact?


    Please contact BlackBerry App World directly on this issue. You can do it here.

Rovio Account

  • I was playing Angry Birds Classic offline, and now when I'm back online and signed into my Rovio Account, my offline progress has been lost. Why is that?

    Scores are only saved to your Rovio Account when you are playing signed into Rovio Account. You can sign into Rovio Account when online and then go offline. Your scores will then be saved to Rovio Account when you are online again. When playing offline and signed out of Rovio Account your scores are still saved locally on a device but then when you sign back into your Rovio Account the scores will revert back to the last time you played online and signed into your Rovio Account.

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