How can I make changes to an order that I have already placed?
Depending on when you placed your order, there is a chance that you will be able to modify it before it is shipped. When changing the contents of the order, we will either issue you a partial refund or request you to pay the price difference manually, depending on the value of the edited order.
Please contact us at email@example.com as soon as possible in case of any changes and we will give you detailed instructions regarding your specific order by e-mail.
How do I make sure I pay in the correct currency?
I bought an Angry Birds product. Is it genuine?
Any products bought directly from our Online Shop are guaranteed to be genuine. In addition to this, we have several licensed retailers throughout the world. However, it has come to our attention that from time to time, some sellers are selling counterfeit products through online stores. In case of any doubt, please send a photo of the item to firstname.lastname@example.org along with information on where you bought the item.
I have just realised that I was charged in the wrong currency. What can I do?
Please contact customer service at email@example.com and they will clear the matter up. In the future, please ensure that you have selected the correct region from the top left of the shop screen.
I would like to make a large purchase for our company or association. Can you help?
My product is faulty! What can I do?
Please contact our Online Shop at firstname.lastname@example.org in all support cases regarding Angry Birds merchandise bought from our Online Shop and we will help you as fast as we can. Please include photos of the defective product in your message to speed up the process. In all other cases, we encourage you to contact the seller directly for further instructions.
What payment methods do you offer?
Our Online Shop currently supports Visa and Mastercard credit cards. In addition to this, most debit cards provided by Visa and Mastercard should work in our Online Shop, although exceptions may apply. Additionally, some banks provide the option to pay with a credit or a debit card in an online store, but that option needs to be activated manually. For further information, please consult your bank.
Where are the items that I have ordered?
If you have received a shipping confirmation with tracking information, please refer to the carrier with the tracking information for more details. If you have not received a shipping confirmation, your order has not been shipped yet.
Where can I see how much the shipping costs are to my country?
Once you proceed to the checkout, the shipping options and costs will be displayed. You can review the shipping costs before payment. Naturally, you can cancel your order at this stage.
Which countries do you deliver to?
We deliver worldwide.
Will there be any additional charges or hidden fees for my order?