Products

Angry Birds Star Wars II

iOS (iPhone, iPod Touch, iPad)

  • All of my previously completed levels and scores are gone. What can be done?

    Angry Birds save files can be lost if the game is removed from your device, or in some rare cases, if something has gone wrong when updating the game. I your progress is saved to a Rovio Account, just sign into your account to restore your game progress. Unfortunately, if you were not using an account, all game data will have been saved locally to your device and cannot be restored.

  • Can I transfer my scores between iOS devices?

    Currently we have no tool to save progress on Angry Birds Star Wars II and move it onto another iOS device. However, our friends at Angry Birds Nest have created a guide for manually transferring the save files from one iOS device to another. You can find it here

  • Angry Birds' sounds do not work. What can I do?

    Check that your device’s sounds are on and that the game sounds have not been muted.

    Also, update to the latest game version if there is an update available. If you still have this problem, restart your device and try again.

    If you are using an iPad, the side switch can be set to either mute sounds or lock rotation. It is possible that the sounds are muted with the mute switch, but the button itself is set to lock rotation. To restore sounds in this case, you will have to go to

    iOS settings - General

    and under "Use side switch to:"

    select  "Mute"

    Now just mute the sounds with the side switch, launch Angry Birds and unmute sounds. Afterwards you can change the side switch back to rotation lock.

    Some users have also reported that they got the sounds back by muting with the side switch, setting the game to mute, setting game sounds back on, and finally turning sounds back on with the side switch.

    Another option is to mute the device sounds with the side switch, shut down the device completely, turn it back on and then unmute.

  • How do I back up my Angry Birds progress on my iOS device?

    Our friends at Angry Birds' Nest have written a comprehensive tutorial for backing up your progress on various platforms. The guide also shows you how to move your progress from one device to another, as long as the two devices are running on a similar operating system.  You can read the complete guide here.

  • I have Angry Birds Star Wars II on my iPad, will it work on my iPhone/ iPod Touch?

    Angry Birds Star Wars II is a universal app! Feel free to enjoy the game on your iPad and iPhone, or iPod Touch if they are compatible devices. 

  • I'm in my country's App Store, but where's Angry Birds Star Wars II?

    We would love to make our games available in all countries, but unfortunately, certain App Stores don't have a "games" category due to local government classification requirements. We're aware that some other developers get around this by classifying their games as "entertainment", but this is something we have reluctantly chosen not to do.

  • My Angry Birds game keeps crashing/ has frozen/ will not load. What can I do?

    Please reboot your device by holding down sleep/wake and home buttons for over ten seconds, that usually fixes issues like this.

Android

  • I'm having issues downloading Angry Birds from Google Play. Any advice?

    Please check out Google's help article, Troubleshooting Download Issues

    The link offers a comprehensive guide to downloading issues.

  • Angry Birds does not work on my Android device. What can be done?

    We have found that Angry Birds does not work on some Android devices. The most probable cause for a device not being able to run our games is low memory capacity and/ or graphics processing capabilities not being high enough. Unfortunately we cannot do much to fix this issue from our end. Our games are extremely demanding for devices, the graphics are complicated, and they use a lot of the device's graphics memory. 

    You could try to enhance your chances of success by:

    a) having as much free space on your phone's memory as possible 
    b) not multitasking (close all background applications when starting the game) 
    c) updating your OS to the latest available version
    d) having a WiFi connection when updating or launching the application 
    e) clearing Angry Birds' cache (Settings > Applications > Manage Applications> Angry Birds Star WarsII > Clear Cache) 
    f) restarting the phone every now and then to release some memory

  • How do I move/back up my progress on an Android device?

    Our friends at Angry Birds Nest have written a comprehensive tutorial for backing up your progress on Android devices. The guide also shows you how to move your progress from one device to another, as long as the two devices are running on a similar operating system.  You can read the complete guide here.

  • I can download the game but the installation is unsuccessful. What can be done?

    Check that the SD card is not mounted via USB. If it is, the game cannot be installed on the SD card. Alternatively, try installing the game on your phone memory instead of a memory / SD card. This can be done by first unmounting or removing the SD card, then installing the game, and then remounting or inserting the card back. Clearing Google Play’s "Cache" and "Data" (Settings > Applications > Manage Applications > Google Play store) has also been known to help. 

    If you are having the same problem when updating the game, try to find enough space to update the game on the phone memory. Additionally, make sure that you have a strong wireless connection.

Windows PC

  • Can I use my activation key on more than one computer?

    An activation key can be used to activate the Angry Birds game that you purchased on a maximum of three Windows PCs.

  • How do I update the PC version of the game?

    When an update for Angry Birds is available, you should be notified the next time you start the game. This is dependent on your computer also being connected to the internet. The notification will tell you that a new version of the game is available, and it will ask you if you wish to update your game. If you choose not to update your game there and then, you can always click on the download icon at a later time.


    If you'd like to make sure that you have the latest version of a game, you can always redownload the demo-version of the Angry Birds game that you have from http://download.angrybirds.com/.

  • I can only see about a quarter of the playing area on my screen. How do I fix this?

    Please try using the game in the windowed mode by pressing Alt+Enter. In case that doesn't help, you can try the following:

    1. Right click on the Angry Birds icon
    2. Select Properties
    3. Click Compatibility tab
    4. Check the box “disable display scaling on high DPI settings”

    Make sure to run the program in compatibility mode and as system administrator.
  • I get an error message saying: "OpenGL renderer not supported"?

    Angry Birds requires OpenGL 1.3 or later to run. Please try updating your graphics card's drivers to the latest available version from the manufacturer's website.

    If your drivers are up to date and you still get this error, you can use a program called OpenGL Extensions Viewer to see if your system supports OpenGL 1.3. You can download OpenGL Extensions Viewer here.

  • I'm sure I'm connected to the Internet, so why is the game saying that the registration has failed?

    Below are some simple tips which will help you unlock the game.

    1. Make sure you are using the right code in the right game. 

    2. Check that you are entering the code in the right format. No spaces, no additional characters, enter the code with CAPITAL letters only, and include a dash (-) between every fourth character. If you're copy pasting the code, make sure that you highlight the entire code before selecting copy. The correct activation code format is XXXX-XXXX-XXXX-XXXX.

    3. Make sure your Internet connection is on and the signal is strong while registering the activation code. Do you have a firewall or antivirus software? If you do, have you tried disabling them while you activate?

    4. You could also ensure that you have the latest version of the game installed by reinstalling the demo from http://download.angrybirds.com/
  • I ordered and paid for an activation key, but did not receive it. What should I do?

    Please note that it might take several minutes for the activation key to arrive in your email inbox. You should also check your spam folder as sometimes the activation key can accidentally be directed there.

Gameplay

  • What are credits? How can I use them?

    Credits are in-game currency in Angry Birds Star Wars II that you can exchange for characters in Watto’s Shop. You can enter the shop by tapping the shopping cart icon.

  • How can I earn more credits?

    You can complete achievements to earn extra credits. A full list of achievements and their rewards can be found by tapping the medal icon at the bottom of the level select screens.

  • How do I use characters that I have purchased?

    To access your earned and purchased characters, tap the Bird Side (or Pork Side) insignia next to the pause button in the top left of the game screen. From here you can see all of the characters that are available for use. Just tap the character you would like to use and it will replace the bird that is currently in the slingshot.

  • What is a permanent character?

    Purchasing a permanent character allows you to use the character once per level attempt for an unlimited amount of times. 

  • I have a permanent character, but I could only use it once. What’s the deal?

    Although you can use the permanent character an unlimited amount of times, they can only be used once per level attempt. Completing the level or restarting the level will allow you to use that character again. However, it is possible to have multiple permanent characters. Owning multiple permanents will allow you to use the character more than once per level attempt.

  • If I have a Telepod, a permanent character upgrade, and a few consumable characters, which one will be used first?

    Characters are used in this order: Telepod, permanent, consumable. 

  • How can I remember what all of the birds’ abilities are?

    Patience. Use the force. Think. Before you launch them, you will notice that each bird has an indicator displayed next to it. This is to serve as a reminder of that character’s ability. Watch them and be mindful. Remember: your focus determines your reality.

  • There are some levels that I cannot play on the level select screen. How can I unlock them?

    Bonus levels can be unlocked by finding maps hidden throughout other levels of the game.

  • I want to join the Pork Side, but the levels are locked! What can I do?

    I can feel your anger. It gives you focus, makes you stronger. Use your anger to earn 20 stars in the Bird Side. Then you can learn the power of the Pork Side! Don't continue to a be a pawn of the Jedi Council!

  • I chose the Pork Side, but now I want to be on the Bird Side. How can I change?

    Fear is the path to the dark side. Fear leads to anger. Anger leads to hate. Hate leads to suffering. Fear not. Earn 20 stars in the Pork Side. Then join the Bird Side you may.

  • How can I unlock the Reward Chapter?

    Levels in the  Reward Chapter can be unlocked by completing character achievements. You can view a list of character achievements by tapping the medal icon at the bottom of the level select screens.

Telepods

  • What are Telepods and how do they work?

    Telepods are collectible figures that you can use to teleport your favourite Angry Birds Star Wars Ⅱ characters into the game! You can take a sneak peek at the Telepods in action here.

    To teleport a character into Angry Birds Star Wars II, first tap the Telepods icon in the top left of the Angry Birds Star Wars II game screen. Next, place a character figure onto the Telepod base, and place the base onto the front-facing camera on your device.

  • Can I play Angry Birds Star Wars Ⅱ without Telepods?

    Of course! Angry Birds Star Wars Ⅱ gameplay does not require the use of Telepods and is a great stand-alone game.

  • Will Telepods work on my device?

    If you have a mobile or tablet device running iOS or Android with a front-facing camera we will make our best efforts to try and support the use of Telepods with that device.

  • Do Telepods work with other Angry Birds games?

    The Angry Birds Star Wars Ⅱ Telepods only teleport into the Angry Birds Star Wars Ⅱ game.

  • Is there a limit to how many times I can use a Telepod?

    A particular Telepod can be used once per level attempt. If you complete or restart the level, you can then use the Telepod again. 

  • Can I use more than one of the same Telepod on the same level?

    Yes, you may use up to four Telepods of the same character per level attempt.

  • Can I use Pork Side Telepods on Bird Side levels?

    The Bird Side and The Pork Side are bitter enemies. Placing characters from both sides on one team is not an option.

  • My Telepod doesn’t seem to be working. What can I do?

    Here are a few tips if you are having some trouble with your Telepods:

    • Make sure that the bottom of the character figure and the Telepod base lens is free of dirt, debris, and/or smudges.
    • Look through the Telepod base and make sure the code on the character figure is lined up with the viewing window.
    • Be sure to place the Telepod base lens directly over the front-facing camera on your device.
    • There must be enough light for the camera on your device to read the Telepod. Telepods will not work in the dark.
    • A data connection is required to use Telepods. Make sure your data connection is strong.

Rovio Account

  • Why should I use a Rovio Account in Angry Birds Star Wars II?

    Using a Rovio Account in Angry Birds Star Wars II allows you to:

    • save scores, stars, and achievements online
    • continue playing where you left off on another device
    • use the same characters and credits on any device of the same platform.
  • How do I register for a Rovio Account in Angry Birds Star Wars II?

    To register for a Rovio Account in Angry birds Star Wars II, tap the account icon in the bottom center of the game’s title screen. You can then tap the “Register” button and enter your information to create an account. Be careful to enter the correct email address as an email will be sent to this address through which you must verify your account. If the email address is incorrect, you will not receive the account verification email and the account will become unusable.

  • How do I sign into my Rovio Account in Angry Birds Star Wars II?

    To sign into your Rovio Account in Angry Birds Star Wars II, tap the account button at the bottom center of the game’s title screen. If this is the first time you are signing into your account in Angry Birds Star Wars II, you will first be prompted to register for a Rovio Account. Just tap “Sign in” at the bottom right corner of the resulting window.

  • I did not receive a verification email, and now I can’t sign into my Rovio Account. What do I do?

    First, check your spam folder for the verification email. If it is not in your spam folder, please submit a request to Rovio Customer Support. Be sure to provide the email address connected to the Rovio Account when requesting assistance.

  • I accidentally entered the wrong email address when registering for a Rovio Account. What do I do now?

    If you have entered an incorrect email address when registering for a Rovio Account, you will be unable to verify the account, and the account will become unusable. If you catch this mistake, please create a new Rovio Account with the correct email address. If you would like the data from the account under the incorrect email address transferred to the new account, please contact Rovio Customer Support and provide the following information:

    • The incorrect email address
    • The correct email address
    • Confirmation that you would like data transferred to the new account

    If you do not wish to have any game data transferred, you can simply delete the unneeded account under the incorrect email address by signing in here: https://account.rovio.com/ (with the incorrect email address), and clicking “Delete account”.

  • If I move my game progress from my device to my Rovio Account, does this replace the data in the cloud?

    No. The data from your device is merged with the data in the cloud non-destructively.

  • I created a Rovio Account in The Croods/Angry Birds Classic/Angry Birds Go!. Can I use this account in Angry Birds Star Wars II as well?

    Yes!

  • Are credits and characters saved to my Rovio Account?

    Yes!

  • I registered for a Rovio Account, and now all of my progress is gone! Why?

    During Rovio Account registration, and also when signing into your account for the first time on a particular device, you will be asked, “Do you want to transfer credits, characters and add scores, stars and achievements from this device to your account?”. If you choose not to do this, you will start a new game when you sign into your account.

  • Does my game progress transfer between iOS and Android devices in Angry Birds Star Wars II?

    Yes!

  • Do my characters and credits transfer between iOS and Android devices?

    Unfortunately, credits and characters are not transferable across platforms.

  • Why do my characters, and credits not transfer between my Android device and my Kindle Fire?

    The properties of the saved game data will be different depending on the marketplace from which Angry Birds Star Wars II was downloaded. For this reason characters and credits will not transfer between the Google Play and Amazon versions of Angry Birds Star Wars II. To sync the game on both devices, please download Angry Birds Star Wars II from the Amazon Appstore on both devices.

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