Angry Birds crashed on my Mac! What can I do?
When the game crashes, you will receive a pop-up window detailing the crash. From the pop-up you can open up the crash report by clicking the "Report…" button. Please take a copy of the whole report and send us a message containing information on what you were doing when the game crashed and attach the crash log (preferably as a separate file).
Can I use my activation key on more than one computer?
An activation key can be used to activate the Angry Birds game that you purchased on a maximum of three Windows PCs.
How do I update the PC version of the game?
When we release an update for an Angry Birds game, you should be notified the next time you start the game. This is dependent on your computer also being connected to the internet. On your screen the notification will tell you that a new version of the game is available, and it will ask you if you wish to update your game. If you choose not to update your game there and then, you can always click on the download icon in the bottom left hand corner of the menu screen at a later time.
If you'd like to make sure that you have the latest version of a game, you can always redownload the demo-version of the Angry Birds game that you have from http://download.angrybirds.com/ Doing this will give you the most up-to-date version of the full game.
I can only see about a quarter of the playing area on my screen. How do I fix this?
Please try using the game in the windowed mode by pressing alt+enter. In case that doesn't help, you can try the following:
1. Right click on the Angry Birds icon
2. Select Properties
3. Click Compatibility tab
4. Check the box “disable display scaling on high DPI settings”
Make sure to run the program in compatibility mode and in Administrative mode.
I can't seem to activate the game under a separate user on the same computer. Why not?
To do this you need to locate the settings.lua file on the administrator account and move it to the same Rovio folder in the user account that you are trying to play the game on.
You can find the settings.lua file using the information below:
WIN 7/ Vista: C:\Users\[user name]\AppData\Roaming\Rovio\Angry Birds
WIN XP: C:\Documents and Settings\[user name]\Application Data\Rovio\Angry Birds
You need to have "Show hidden files and folders" enabled in "Folder and search options" to be able to find the correct folder. Once you've located the settings.lua file, just move it somewhere else and try launching the game again.
I get an error message saying: "OpenGL renderer not supported"?
Angry Birds requires OpenGL 1.3 or later to run. Please try updating your graphics card's drivers to the latest available version from the manufacturer's website.
If your drivers are up to date and you still get this error, you can use a program called Realtechvr GLview to see if your system supports OpenGL 1.3. You can download Realtechvr GLview here.
I'm sure I'm connected to the Internet, so why is the game saying that the registration has failed?
Sorry to hear that Angry Birds is not activating. Below are some simple steps to follow which should help you unlock the game.
1. Make sure you are using the right code in the right game.
2. Check that you are entering the code in the right format. No spaces, no additional characters, enter the code with CAPITAL letters only. If you're copy pasting the code, make sure that you highlight the entire code before selecting copy. The correct activation code format is XXXX-XXXX-XXXX-XXXX.
3. Make sure your Internet connection is on and the signal is strong while registering the activation code. Do you have a firewall or antivirus software? If you do, have you tried disabling them while you activate?
4. You could also ensure that you have the latest version of the game installed by reinstalling the demo from http://download.angrybirds.com/
Can I transfer my scores between iOS devices?
Currently we have no tool to save progress and move it onto another iOS device. However, our friends at Angry Birds Nest have created a guide that you can find here.
Remember that since the suggested apps are not developed by Rovio, we can not in any way guarantee they work. However, according to the feedback we've read, they work like a charm!
All of my previously completed levels and scores are gone. What can be done?
Angry Birds save files are lost if the game is removed or, in some rare cases, if something has gone wrong when updating the game.
Angry Birds' sounds do not work. What can I do?
Can I transfer in-app purchases between my iOS devices?
How do I back up my Angry Birds progress on my iOS device?
Our friends at Angry Birds' Nest have written a comprehensive tutorial for backing up your progress on various platforms. The guide also shows you how to move your progress from one device to another, as long as the two devices are running on a similar operating system. You can read the complete guide here.
I have Angry Birds HD on my iPad, will it work on my iPhone/ iPod Touch?
The HD versions of our games are optimized for iPad, and they are not transferable to iPhone or iPod Touch.
I have Angry Birds on my iPhone/ iPod Touch, will it work on my iPad?
These versions of our games play best on iPod Touches and iPhones. They will work on iPads, however, the graphics may appear fuzzy when played on the whole of the iPad screen.
I'm in my country's App Store, but where's Angry Birds?
We would love to make our games available in all countries, but unfortunately, certain App Stores don't have a "games" category due to local government classification requirements. We're aware that some other developers get around this by classifying their games as "entertainment", but this is something we have reluctantly chosen not to do.
I purchased the Mighty Eagle, but now it's gone. Do I need to buy it again?
The Mighty Eagle can sometimes go missing for an unknown reason that we are investigating. If the Eagle has disappeared from your device, you can download it again for free. The downloading procedure can be a little confusing. First you will be asked if you wish to purchase the item. Tap "Yes", and you will be given the price etc. But once you type in your password in the iTunes Store, you will be notified that you have already purchased the Mighty Eagle. You will then be asked if you wish to download it again. Tap "Yes", and you'll get the Eagle back! Of course you must be using the same iTunes Store account (ID) to get it.
My Angry Birds game keeps crashing/ has frozen/ will not load. What can I do?
Please reboot your device by holding down sleep/wake and home buttons for over ten seconds, that usually fixes issues like this.
I'm having issues downloading Angry Birds from Google Play. Any advice?
Please check out Google's help article, Troubleshooting Download Issues
The link offers a comprehensive guide to downloading issues.
Angry Birds does not work on my Android device. What can be done?
We have found that Angry Birds does not work on some Android devices. The most probable cause for a device not being able to run our games is low memory capacity and/ or graphics processing capabilities not being high enough. Unfortunately we cannot do much to fix this issue from our end. Our games are extremely demanding for devices, the graphics are complicated, and they use a lot of the device's graphics memory.
You could try to enhance your chances of success by:
a) having as much free space on your phone's memory as possible
b) not multitasking (close all background applications when starting the game)
c) updating your OS to the latest available version
d) having a WiFi connection when updating or launching the application
e) clearing Angry Birds' cache ( Settings > Applications > Manage Applications> Angry Birds > Clear Cache)
f) restarting the phone every now and then to release some memory
How do I move/back up my progress on an Android device?
I can download the game but the installation is unsuccessful. What can be done?
I can't use some of the birds because of the ads - are you going to change the ad positions?
If you hit an advertisement link accidentally when trying to activate a bird's special power, you're probably trying to tap on the bird itself. To activate special powers, you don't need to hit the birds, you can tap anywhere on the screen instead.
Why doesn't Angry Birds on Google+ work on Internet Explorer 8, but other games work?
Most other games on Google+ are using Flash. We are using new features in HTML5, so you need a recent browser for the game to work.
How can I uninstall the game?
1. Go to https://plus.google.com/settings/
2. Click the "Edit" link next to the "Authorizing Applications & Sites" label
3. Click the "Revoke" link after the name of your application.
Why does Angry Birds on Google+ require access to my personal information and activity?
We appreciate your concern over user privacy on Google+ Games. Rovio and Angry Birds take great care over user privacy and the data we ask through Angry Birds on Google+ is in accordance with the terms of service on Google+. In addition, our privacy standards are on par with other companies on Google+ Games.
We record information about your activity in order to provide you and other users a better experience, social features designed keeping our users in mind, and enhanced gameplay on Angry Birds on Google+. We are not giving out any of this information to third parties, but use it to improve Angry Birds for our fans on Google+.
However, if you are interested in playing Angry Birds, but do not wish to login through a service, we recommend you to try out http://chrome.angrybirds.
Why can't I install Angry Birds?
Please try removing the SD card and then installing the game. Afterwards you can reinsert the SD card.
Why won't Angry Birds work properly on my Windows Phone?
Certain less expensive Windows Phones with lower hardware specifications may run into issues when running programs such as Angry Birds. These issues are mainly related to Windows Phone 'Tango' devices with 256 megabytes of RAM, like the Lumia 610.
Please note that we are constantly developing updates for our games and as such, it may be possible that an update for these devices is released at some point.
I'm having issues installing/ updating Angry Birds on my Playbook. Who should I contact?
Please contact BlackBerry App World directly on this issue. You can do it here.
Why would I register for a Rovio Account?
There are three main benefits to registering:
1. You can save your game progress, allowing you to continue the game later on another device that has Rovio Account available. Now you can keep all your devices updated with your latest progress!
2. If you buy a new device, you can continue the game where you left off!
3. If there are several users on the same device, they can all have their own saved game!
Do I have to create an account to be able to play?
No, you can still play the games as you always have without creating an account.
Is the account verification mandatory?
Yes. We need to verify the email address because it’s connected to your account.
In order to sign in you should verify your account within 48 hours of registration. If for some reason you can not access the first verification email you received, you will get another one when trying to sign in.
What happens to my current game if I register?
When you register, your game progress from the device will be saved to the cloud.
If someone has already registered an account on that same device, it will ask you if you want to save the device’s progress or not. If you choose not to save it, you will start the game as new, blank.
Can I combine my progress from several devices?
Yes! When you sign in on a device for the first time, you will be asked if you want to add the scores, stars and feathers from that device to your account. If you say yes, the game progress from that device will be merged with the one already in the cloud.
Can I use my power-ups on all of my devices?
No, power-ups are stored per device and because of that, everyone playing on that particular device can use them.
Why have I been automatically signed out?
If you haven't verified your account within the given 48 hour limit, the game will automatically sign you out. The same will also happen, if you change your password.
I need assistance with Rovio Account for The Croods.
Please see The Croods FAQ here.
What is needed to create an account?
Just a working email address.